Help and Support

The Help and Support page is accessible from several points within WebTycho. The places of access are the "Welcome to UMUC Log In" page discussed in Welcome to Online Study, the WebTycho Announcements and Class Access area, and the Classroom menu. This page will discuss the different areas and menus available within the Help and Support pages. If you wish to follow along as we cover this section click here to open the Help and Support page in a new window.

• Search – Found at the top of the page, allows you to search the entire WebTycho Help and Support center. A page will load containing all of the search results as links. These links will take you to the appropriate Help page. Also, at the bottom of the search results page, there is an area for either another search directly from that page, or to refine the search just made.
   
  
• Home – will bring you to the Help Home page.

Note: For the Setting Up, User Guide, Faculty Guide, and Using Text pages discussed below. All of these pages have a list of links running down the left side of the page. These links serve as a table of contents for that section; clicking them will not take you out of that section. At the end of each list is a link to the free Library and TOUR classes offered by WebTycho, discussed later, in the Tours section of this guide. These links are far too numerous to cover here, but for convenience they are listed in the Appendix of this guide. The ones covered in this guide will be linked to the appropriate pages of this guide.

• Setting Up – This link opens the "Step by Step" checklist. This list of links walks you through setting up your computer and the WebTycho preferences. We will cover these steps in the next section, Step by Step Checklist, and the section on Account Preferences. (For a complete list of links of covered topics in this section, see Appendix – Setting Up)
   
  
• User Guide – Learn to use WebTycho. This section covers many of the WebTycho classroom features in detail. This guide will briefly cover some of these features. The User Guide makes the following assumptions: that you have read and completed the "Step by Step Checklist" outlined in Setting Up; that you have read the Using Text section (covered below); that you are familiar with your computer operating system; that you are familiar with the basic concepts of the World Wide Web (www). Clicking the User Guide link opens the introduction page that gives you information on "Time Stamping," and "Tell Me More." Time Stamping is the time that shows on all submitted works to the WebTycho classroom. The time, set by WebTycho's server, reflects the student's local time. Tell Me More is in the classroom and clicking on this link will open a new window to the help section concerning that area. (For a complete list of links of covered topics in this section, see Appendix – User Guide)
   
  
• Faculty Guide – Learn to use Faculty tools of WebTycho. This guide is a supplement to the User Guide, and focuses on those functions available only to faculty.
   
  
• Using Text – Learn to submit text in WebTycho. This is, perhaps, one of the areas most necessary both to read and to refer to while working in WebTycho. This section covers how to create and submit text into the WebTycho classroom. There are two main ways to submit text and documents to WebTycho, either enter text directly into WebTycho text boxes or by attaching files. Text boxes have three options and these will be discussed later in Account Preferences. (For a complete list of links of covered topics in this section, see Appendix – Using Text)
   
  
• Knowledge Base – Solve Problems. Clicking this link opens a new browser window. This window serves as a quick fix to problems that you may have. There are lists of current "Frequently Asked Questions" (FAQ), and "Tips and Tricks" that can be helpful. If you do not see what you want in the FAQ or the Tips and Tricks, there is an option to search the knowledge base. Under the search area, there are three links to more information: Browse By Category; Browse By Date; back to the FAQ & Tips page. The category and date pages link to documents by way of little blue arrows to the left side of the document date or category. Clicking these arrows will open all topics in that category or that date.

The next set of options are, in many cases, repeats of material covered by the Help links.

• Site Map – This page lists all of the links that serve as the table of contents for the sections above plus a few others. This page is a good place to start to quickly look up information. Included on this page are links for About WebTycho mentioned in Welcome to Online Study. (For a list of links of covered topics, see Appendix)
   
  
• What's New – In WebTycho. This page contains news about new versions of WebTycho, survey results, and archived news stories concerning WebTycho.
   
  
• Printer Friendly Guides – This is a list of guides converted to Adobe Acrobat format that may be easily printed for reference. To print these guides you must download and install Adobe Acrobat Reader. This software is free, follow the link on this page to the download site. The guides available at this time are the Faculty Guide, User Guide, and the Guide to Using Text.
   
  
• Free TOUR classes – discussed later in the Tours section of this guide.
   
  
• Getting Ready – The link is accessed by clicking the laptop computer image. This page gives: the Technical Requirements; Recommended, Accepted, and Not Recommended Configurations for browsers; operating systems; and java. The "In Addition" section covers Graduate School (must have Sound–Blaster–compatible sound card…), Class specific requirements, pop-up window blocking software, and tips concerning the operation of your computer.
   
  
• Setting up checklist – Takes you to Setting up Step by Step checklist discussed above in Setting Up.